Shipping policy
CAVEMAN Shipping Policy
At CAVEMAN, we work to provide clear and accurate shipping information so you know what to expect when placing an order. Please review this Shipping Policy before completing your purchase.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Processing time is separate from shipping or transit time. Processing includes preparing, confirming, and transferring your order for fulfillment.
Estimated processing and delivery information provided at checkout or on our website should be reviewed before completing your purchase.
Orders placed on weekends, holidays, or during periods of high order volume may require additional processing time.
2. Shipping and Estimated Delivery
Estimated delivery times depend on the product, fulfillment location, destination, shipping method, carrier, and other factors.
Any delivery timeframe provided by CAVEMAN is an estimate unless expressly stated otherwise.
Estimated delivery consists of both processing time and carrier transit time.
Customers should review the shipping and delivery information displayed during checkout before completing an order.
3. Third-Party Fulfillment
CAVEMAN works with third-party suppliers and fulfillment partners to process and ship certain products.
Because of this, products may be shipped directly from a third-party fulfillment location and may originate from a different state, country, or region than the customer's delivery address.
Items within the same order may also be shipped separately and arrive at different times.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before your purchase is completed.
Shipping costs may vary depending on the product, shipping destination, available shipping method, package characteristics, and fulfillment location.
5. Order Tracking
When tracking information is available, customers will receive tracking details associated with their shipment.
Please allow time for the carrier to update tracking information after a shipment has been processed.
Tracking updates and estimated delivery information provided by shipping carriers are controlled by the carrier and may change during transit.
6. Shipping Delays
Although we work with our fulfillment partners and carriers to provide accurate delivery estimates, delays may occur.
Potential causes include carrier delays, severe weather, holidays, customs processing, transportation disruptions, high order volumes, fulfillment delays, or other circumstances outside our reasonable control.
If we become aware of a significant change or delay affecting your order, we will make reasonable efforts to provide updated information.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your name, street address, apartment or unit number, city, state or province, postal code, country, and other applicable delivery information before completing your purchase.
If you discover an error, contact us at cavemantopic@gmail.com as soon as possible.
Once an order has entered processing, fulfillment, or shipment, we cannot guarantee that the shipping information can be changed.
CAVEMAN is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
8. Lost, Stolen, or Missing Packages
If tracking information indicates an issue with your shipment or you believe your package has been lost, please contact us at cavemantopic@gmail.com.
We may ask you to confirm your shipping information and provide relevant order or tracking details so the issue can be reviewed with the applicable carrier or fulfillment partner.
If tracking indicates that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors when appropriate, and any information provided by the carrier before contacting us.
Any available resolution will depend on the circumstances of the shipment, carrier or fulfillment investigation, our applicable store policies, and applicable law.
9. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact CAVEMAN within 48 hours of the carrier marking the order as delivered.
Email cavemantopic@gmail.com with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label when applicable.
Claims will be reviewed in accordance with our Return & Refund Policy and applicable law.
10. International Shipping
CAVEMAN may offer shipping to eligible international destinations.
International orders may experience longer processing or transit times due to distance, customs clearance, local carriers, and other factors.
Products may be shipped internationally from third-party supplier or fulfillment locations.
11. Customs, Duties, Taxes, and Import Fees
International shipments may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country or applicable authorities.
When additional import or customs charges may apply, customers should review the information provided before completing their purchase.
Responsibility for duties, taxes, customs charges, or other import-related fees will be determined by the terms disclosed at checkout and applicable law.
Customs processing may also affect estimated delivery times.
12. Multiple Shipments
If your order contains multiple products, the products may be fulfilled from different locations.
As a result, your order may arrive in multiple packages on different dates. Separate tracking information may be provided for each shipment when available.
13. Refused or Undeliverable Shipments
Customers are responsible for providing an address where their order can be successfully delivered.
Orders that are refused, returned to sender, or determined to be undeliverable will be handled according to the circumstances of the order, our applicable store policies, carrier requirements, and applicable law.
Additional shipping costs may apply if an order must be shipped again due to incorrect customer-provided information or another customer-caused delivery issue.
14. Changes to This Shipping Policy
CAVEMAN may update this Shipping Policy as our shipping methods, fulfillment partners, available markets, or business operations change.
The version published on our website will represent our current Shipping Policy.
15. Contact Us
For questions regarding shipping, tracking, delivery, or an existing order, contact:
Please include your order number and relevant information so we can assist you efficiently.
CAVEMAN
Made to Last.